Blog

SHARE
Facebook Share Twitter Share LinkedIn Share

How Maintaining a Customer Database Can Help Drive Repeat Business

Posted Apr 05, 2021 by Dave Scaturro

 How Maintaining a Customer Database Can Help Drive Repeat Business

Every customer that comes to you has his or her own specific project requests and needs. After taking time to discuss what these are in detail, you make notes and proceed onto an execution plan. All this, hopefully, leads to a successful outcome and a very happy customer. But what happens next? When details of a project are carefully inputted into a customer database, what this could mean for you is that you’ve started to develop a valuable asset. The customer data that you collect could consist of information such as what pieces of equipment were serviced, what paints were used, as well as, their expressed desires then and into the future.

Having project data for each customer will lay out what work needed to be done and what solutions were implemented to complete it. If ever the customer were to face a challenge or have a new project request, having this type of data will eliminate the need to rely on memory to offer a recommendation that is timely and accurate. Customer project data that shows when a job was completed can also help gauge how long it will be before any maintenance is required and when would be a good time to follow up, giving you an opportunity to secure repeat business.

Alpine Painting and Sandblasting keeps track of which paints, materials and solutions are used in every project it completes. We retain information for both commercial and industrial services rendered which helps us to remain top of our customers’ minds when planning future projects. Visit our website and view our case studies to learn about the number of successful commercial and industrial assignments we have completed.

Dave Scaturro
Schedule an Estimate

Call Dave Scaturro, Commercial Painting Specialist, at (973) 279-3200 x224 or use our online application.

Get Started

How To Choose The Right Painting Contractor For Your Job...

 How To Choose The Right Painting Contractor For Your Job

Posted Aug 15

3 Industries That Benefit From Antimicrobial Coatings...

 3 Industries That Benefit From Antimicrobial Coatings

Posted Aug 08

3 Certifications to Look for When Hiring a Qualified Painting Contractor...

 3 Certifications to Look for When Hiring a Qualified Painting Contractor

Posted Aug 01

The Best Way to Refresh and Maintain a Hotel or Other Hospitality Building...

 The Best Way to Refresh and Maintain a Hotel or Other Hospitality Building

Posted Jul 25

The Top Industrial Painting Tips For Perfect Results...

 The Top Industrial Painting Tips For Perfect Results

Posted Jul 18

#}